Not your father's coffee maker
Here is a well-made intelligently-designed coffee maker that works well, has some outstanding features, but has some significant differences from common automatic drip machines. Brewing into a thermal carafe with no burner or warming plate below the carafe means the coffee will not get the bitter taste of being kept hot by continuing to cook it. But, it also will probably not be quite as hot as some people would find ideal. It's a compromise and involves personal preference. For me, the coffee is plenty hot and remains at a pleasant drinking temperature for well over an hour.
The way the carafe and its lid have to be designed to keep the steam from escaping and thus keep the coffee warm means it will pour into your cup a bit more slowly than from an ordinary carafe. To me, that's not a big deal.
Some have reported not getting the carafe properly seated, thus allowing the freshly brewed coffee to spill all over the place. I have trouble imagining how that could...
Excellent product and value
Searched high and low for a thermal carafe coffee maker with good reviews. Seemed no matter what model or price, at least 1/3 of respondents hated the thing. So, I went for the value priced one and it was a good choice. It did leak the first two times as I was running the water through it but not once since. Preheating the carafe really helps keep the coffee warm. It's so easy to pour the water in with the front load and we all love the aroma button for a more full flavored pot of coffee. It looks great and functions beautifully, if your hand is too big to get inside the carafe to scrub the coffee residue out, get a brush. What's the big deal? Highly recommend.
Revised Review due to excellent customer support from DeLonghi
I had rated this coffeemaker with a 1 star because the plastic top part and handle of the carafe had seperated after less than six months of use. I am uping the rating to 3 star because of the excellent customer support from DeLonghi. I made a phone call to customer support and the carafe was replaced without question and at no charge for the carafe or shipping. I did not have to return the broken carafe. The replacement carafe arrived 4 days after I called DeLonghi. The customer support was excellent.
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